"Bad Repair" Elevator Recloses California Property Responds to Doubts

Chongqing, June 20, CCTV news (reporter Bai Diao Yin intern Cao Shiyu) "the elevator is closed again, and the cry for help is very loud!" On June 13, a resident of Guobin City Community, Shanding Road, Yubei District, Chongqing, asked for help from the owners.

"This time it's nine elevators. All the people locked up are kids and old people. Go and save people!" "This harmful elevator." For a time, the owners are boiling again.

It is understood that this time the failure is the nine elevators in the community, from the last overhaul only a month.

Elevator problems are endless, and California properties are struggling to cope. In the face of many questions from the owners, the property responded to the CCTV reporter one by one and issued a "California Property Notice to All Owners". However, some owners believe that the high failure rate of elevators in the community is a problem brought out from the "mother's womb", and it is recommended to replace the elevator directly.

The elevator closed again, many old people and children were trapped.

On June 10, the Chongqing channel of CCTV published the article "swallowing gold" millions of poorly repaired elevators have caused headaches for thousands of owners for 10 years ", which aroused strong repercussions in Guobin city community.

Three days later, at 11: 37 on June 13, three elevators, unit 3, building 1, guobin city (tiisheng elevator maintenance company is responsible for maintenance) broke down at the same time, and some personnel were shut down.

At 12:50, California property staff explained in the owners' group: "just now, three elevators in unit 3 of building 1 failed at the same time, which was caused by the failure of the double power switch. At present, the cause of the failure is under further investigation and analysis."

Rescue of Trapped Persons in Elevators (CCTV Online for Interviewees)

Coincidentally. At 18:42 on the same day, a video was sent out by the owners. The video shows that Grandma Li and her grandson, a resident of Building 9, as well as three other elderly people and three children over 2 years old, were locked in the elevator. "The children were terrified and couldn't stop crying, the elevator space was small and stuffy." Li Nainai did not panic. She tried to press the help button of the elevator, but there was no response. She had to call her son and notify the property site for rescue.

"The elevator is stuck between the fifth and sixth floors and can only pick up the children one by one in mid-air." Grandma Li said helplessly that after a period of waiting, all the trapped people were rescued.

The owner of the property notice suggested changing the elevator.

According to the chat records of the community's owners, California Property explained that at 11: 23 on the same day, it had received complaints from owners that nine elevators had malfunctioned. "The maintenance inspection of the 9 middle elevators is a problem with the display board and has now been resumed." At 15: 02, the property staff replied to the owner. More than three hours later, the elevator broke down again, causing four elderly people and four children to be trapped.

In response to the failure of nine elevators, the California property said that the elevator was closed at 18: 32, the central control room received a call from the trapped owner at 18: 35, and maintenance and maintenance personnel arrived at 18: 41 to open the hall door and rescue the trapped personnel. It took 6 minutes to receive the alarm and release the personnel. After checking, the cause of the fault is MF3 fault, and the operation shall be observed after treatment.

According to the property, on the 13th, unit 3 of building 1 was cut off at 11:33 a.m. due to dual power failure, and three elevators were out of power. At 11: 51, one passenger and two passengers were all released from the elevator. At 12: 06, passenger 1 and cargo 3 elevators resumed. Due to the door lock problem, the passenger 2 elevator resumed at 13: 08.

On June 14, California Property announced the California Property Notice to All Owners, answering major questions about elevator failures, public benefits, the use of special maintenance funds, and the establishment of an owners' committee. California Property said that it is consistent with the goals of all community owners. "We welcome face-to-face direct communication with all reasonable and legal demands to safeguard the legitimate rights and interests of owners".

California Property Notice to All Owners (provided by the interviewee)

Mr. Chen, who lives in Building 2 of the community, has not suffered an elevator failure. "I have lived in several communities, and California property is relatively good." Mr. Chen said that he often communicates with elevator maintenance personnel, "It is a fact that elevator failures occur frequently, but the main reason is the elevator itself. This is a problem that comes with the'mother." Mr. Chen thinks that the replacement of the maintenance company cannot be solved, and he suggests replacing the new elevator directly.

California Property Responds to Questioning

Central wide network:As for the statement that "more than 30% of the owners have encountered elevator problems" put forward by the owners of the residential area before, how do you view the property? Are there any relevant statistics?

California Property:We are also very confused about the 30% data. The owners launched WeChat group to pick up the dragon, allowing the owners who had encountered elevator problems to scan the code to join. The number of dragons picked up in the group reached more than 340, accounting for 10.9 compared with the total number of households in the community of 3200.

Central wide network:How does the property owner view the statement of "watching the floor change from '23' to '11'" put forward by the owner? Is there any relevant technical explanation?

California Property:We specially consulted the elevator technicians. From the perspective of design and safety control, it is impossible for the slide to have more than ten floors. First, the automatic patrol floor designed by the elevator will stop within three floors. Secondly, in case of failure, if the elevator slides down more than three floors, the elevator will lock the elevator for self-protection. Third, if it suddenly falls down more than ten floors, the safety tong will be activated, the personnel without any protective measures in the car will be injured, instead of the monitoring display only slightly shaking.

Central wide network:For the statistical data of the property "in June 2020, there were more than 600 elevator failures in the residential area", please explain in detail the cause of the failure and the solution?

California Property:Should be in June and July 2020, the failure rate of the elevator in the residential area suddenly increased, the main reason for the failure is the aging and damage of the door hanging wheel. In view of this, the property on July 18, 2020, please special inspection institute for each elevator was tested. According to the test report, the door hanging wheel is seriously aging, and it is recommended to replace it completely.

On July 28, 2020, the owners of the residential area were organized to hold a communication meeting, and the situation was reported to Longxi Street in writing on July 30. The Street Property Department organized the Economic and Information Office, the Market Supervision Office, Jinzishan Community and other departments to check on the site, and held a joint meeting on August 4 to determine the start of the emergency process of special property maintenance funds for all replacement. Replace the rear door wheel fault reduction.

Central wide network:For the problem of "difficult to replace the elevator maintenance unit", what is the situation of the property owner? What efforts have been made?

California Property:The engineering and technology department of our company took the lead and first contacted the original factory unit of tisheng, because it was unwilling to reserve spare parts and carry out follow-up inspection on the faulty elevator. Therefore, the negotiations are ongoing. After that, he contacted Mitsubishi, Kone, Mai Gao and other maintenance units and replied not to do so. Our company will inform the owner of the contact situation, and then the owner will give feedback to KONE Elevator. We immediately contacted the owner to get the contact number of Kone Elevator. The result was consistent with the number we had. The Engineering and Technology Department contacted Kone Company again, and the other party replied again after asking the leader for instructions.

We have communicated and negotiated with the original Tiesheng elevator for many times and reached a preliminary consensus. We will hand over 1 or 10 elevators to the original factory for maintenance. Now we will observe, follow up and compare the maintenance effect.

Central wide network:What does the property owner think of the complaint that "elevator advertising revenue has not been disclosed in details" and "expenses exceeding 5000 yuan have not been invited for bidding and publicized"? Is there a solution?

California Property:1. Due to the large amount of detailed contents and apportionment data, we press the template requirements of the Construction Committee for publicity, but at the same time indicate that if the owner needs to know the details, he can go to the property company for inquiry. 2. We do not know where this requirement comes from for expenses exceeding 5000 yuan that have not been invited for bidding. For the use of special maintenance funds, we all adopt the consent of the 2/3 owner, and the third party entrusted by the fund center carries out price verification. There is no document stipulating that bidding should be carried out. 3. Regardless of whether it is special maintenance funds or public welfare income and expenditure, we implement them in accordance with the Civil Code, Chongqing Property Management Regulations, and Special Maintenance Fund Management Measures. Relevant opinions and publicity materials are welcome. Owner representatives are welcome to visit Property company inquiries.

Central wide network:Many owners question the behavior of "replacing all 50 elevator door hanging wheels". If according to the statement of "the maintenance company has not made the replacement record", why should the owner pay for the fault of the maintenance company? Is the replacement approved by 2/3 of the owners? What is the effect after the replacement? What is the feedback from the owners after the property company?

California Property:The maintenance company has always kept records of the replaced parts. Due to the prominent problem of door hanging wheels in June and July, the replacement was too frequent. In order to quickly solve the problem of on-site failure, the maintenance company specially approved a batch of door hanging wheels to the site to its company at that time. Therefore, the specific replacement is not recorded, and this sporadic replacement of the door hanging wheel is the maintenance cost. Later, due to the concentrated outbreak of the door hanging wheel problem, after asking the special inspection institute to detect the failure of each elevator, according to the detection report, apply for a special maintenance fund emergency process, and replace the door hanging wheel of the building with high failure rate. After replacement, the failure frequency decreased significantly.

Article source: Central wide network

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