Fingers are stingy, nail cutters are stuck at the crack of the door! Three people were trapped in the elevator for more than an hour, fortunately...
The experience of being trapped in the elevator at noon on February 1 made Ms. Zhang and her friends still feel scared.
On the same day, Chengdu citizen Ms. Zhang and her friends went to the new house in Tianfu 1st street, which was in the delivery stage, to see the house. after a simple check, they were ready to leave. as soon as they stepped into the elevator, the elevator stopped on the 22nd floor and could not operate. For more than an hour, there was no elevator signal. They asked for help from the intercom, signaled to the surveillance camera, and knocked on the elevator door, but there was no response. Finally, from the crack of the door opened by hand, relying on a nail scissors to support it, a message for help was sent.
Trapped 22nd floor elevator
No signal, no response on the walkie-talkie
At about 11:00 a.m. on February 1, Ms. Zhang and her party went to the real estate near Tianfu first street to see the house. My friend's cousin's house is on the 22nd floor, with two ladders and two households. After watching it for a few minutes, the three of them are ready to go downstairs. The elevator that happened to take upstairs was occupied by decoration workers, and they took another elevator behind them.
"As soon as I entered and the elevator closed, I heard a" utterance "in less than 2 seconds." Ms. Zhang said that when they found that the elevator was not moving, they didn't panic too much at first. They pressed the intercom bell in the elevator. "There should be a bell when they pressed it, but no one responded." Ms. Zhang said that then they called for help from the monitor in the elevator to indicate that they were trapped, and no one answered, and knocked on the elevator door to call for help, "but this community has just been delivered, and it is still being renovated, and there are few people."
Ms. Zhang recalled that there was no signal in the elevator. After no one answered for half an hour, realizing the seriousness of the problem, the three women began to try to save themselves. "they tried to open the elevator door a little bit with their hands, and they happened to bring a nail cutter and stuck it in the crack of the door." Ms. Zhang said that even if the crack in the door was opened, there was still no signal. They could only take turns to continue ringing the bell, calling for help to the monitor and knocking on the elevator door.
It was 12: 30 when Ms. Zhang stretched out her mobile phone from the crack of the door. Unexpectedly, she heard the sound of the mobile phone receiving the message. She realized that there was a signal, but she was limited by the fact that she could not make a phone call directly under the crack of the door. She could only edit the help message and send it to her friend's cousin, Mr. Wu, the owner of the community. More than 20 minutes after the help message was sent, a male staff member opened the elevator door. After Ms. Zhang came out, she found that the elevator car was about 40cm lower than the floor, that is to say, the elevator was stuck after only 40cm.
The owner, Mr. Wu, told reporters that when he received the information that his cousin was trapped, he was out of town. He thought he was temporarily trapped and contacted the property housekeeper urgently. Later, he learned that his cousin and others had been trapped in the elevator for nearly 2 hours. No one found out, he hurried back to Chengdu from other places. Mr. Wu said that the house was handed over at the end of October last year, but because too many problems have not been rectified, he has not officially signed the house.
Mr. Wu said that fortunately, the three trapped women still have a certain ability to save themselves and there is no big problem. The elevator failure may be a problem of equipment and maintenance, but the monitoring did not find that the personnel were trapped, and it is likely that the monitoring center was unattended. He also said that after the incident, the property did not show due apology and care, which made him feel very dissatisfied.
Burn out of the connector of the pit safety switch causes the elevator to stop running after closing the door.
We are actively communicating and apologizing
On February 2, the reporter came to the building. In the building where Mr. Wu bought the house, he entered the lobby of the building through the unclosed side unit door. The two elevators of the unit were in normal operation.
The reporter went up to the 22nd floor through the elevator where Ms. Zhang and others were trapped, and then went down to the first floor through another elevator. During this period, there was no abnormality except that the elevator operation sound was obvious. In the elevator where Ms. Zhang and others were trapped, you can still see the traces of the stickers being picked out.
▲ Trapped elevator stickers and signs of self-help
At the same time, the reporter saw "Safety Instructions for Elevator Use" and "Elevator Service Hotline" posted in the two elevators. In addition, he did not see elevator maintenance information, etc. Each elevator has a camera.
Safety Instructions for the Use of Elevators
Later, the reporter came to the residential property center, and the staff told the reporter that the property manager was in the company for a meeting and was not in the residential area. He would contact and reply later.
On February 3, the person in charge of the property brand replied: At about 11:13 on February 1, a total of 3 relatives of the owners of the incident building were trapped using the elevator. After receiving the information, the service center activated the emergency plan., The elevator maintenance party arrived at the scene within 10 minutes and rescued the trapped owner from the elevator.
The person in charge said that the community housekeeper received a call from Mr. Wu at 12:22 on the same day. At 12:24, the housekeeper's WeChat phone notified the elevator maintenance personnel. At 12:35, three women trapped in the elevator were rescued.
After verification, when the elevator trapping incident occurred, the monitoring center of the community had staff on duty. However, due to the total number of more than 300 cameras in the elevator car, garage, road surface, etc. of the whole community, and the large screen of the monitoring center can only display 12 camera images, according to the requirements, the key monitoring images such as entrances and exits, equipment rooms, etc. are mainly displayed. Other monitoring images need to be viewed by a single machine, and the monitoring lens has no intercom function.
The latest maintenance information of the elevator was on January 23, 2023.
After on-site verification by the service center and the elevator maintenance party, the reason why the elevator was trapped was that the plug-in connector of the safety switch in the pit burned out, which caused the elevator to stop running after closing the door, and the abnormal call module caused the trapped person to fail to call the conversation.At present, the corresponding parts have been replaced and debugged, and the operation has been resumed.
The person in charge said that after the elevator trapped incident, the project management personnel and others repeatedly apologized and comforted the trapped people involved in the trapped incident, actively communicated and dealt with matters, and did their best to meet the reasonable demands of the owners. At the same time, the joint elevator maintenance unit will conduct a comprehensive investigation of the elevators in the park to prevent the recurrence of such incidents.
The reporter learned from Mr. Wu that in the early morning and noon of February 3, the property staff of the community issued two notices on the elevator trapped people and subsequent explanations and apologies in the community group. However, he still said that he could not accept the way and attitude of the property owner to deal with the problem and apologize.
Source: Chengdu Business Daily
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