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AVIC Elevator Launching Training on the Theme of "Having Service Awareness and Sharing Service Beauty"

2024-05-14

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In order to effectively enhance the service awareness of AVIC elevator sales and maintenance personnel, improve service capabilities, and expand the company's elevator maintenance and elevator renovation market, on the morning of August 24, 2019, the company launched a training on the theme of "having service awareness and sharing service beauty. The training was presided over by Zhu Jie, executive deputy general manager of AVIC Elevator. A total of 53 salespeople, after-sales maintenance personnel and responsible persons of elevators in each area participated in the training.

Why should we have a sense of service? At the beginning of the training, Comrade Zhu Jie stressed the importance of service to the future development of the company, and analyzed the current status of the company's service, for how to improve the quality of service, she put forward the five elements of quality service, and personal case from the shallow to the deep to share with you. Subsequently, on-site interaction was conducted on the "triangular principle" of communication, so that everyone present felt that service can not only create benefits for the company, but also reflect personal value.

AVIC Elevator strives to build an elevator after-sales team with exquisite business, excellent service and excellent comprehensive quality. Training will be taken as an important task. It will adopt various learning methods such as centralized learning, communication and sharing, and self-study of employees to create a strong learning atmosphere within the company, build a learning and exchange platform, and help the company to strengthen and expand the elevator post-service market.