The house has only been more than a year of residential elevator failures, not only affecting the residents to travel, but also triggered their concerns: whether there is a hidden danger to the quality of the elevator? The extreme eye news reporter learned that because some owners randomly blocked the elevator door when decorating, resulting in elevator damage or trigger the elevator protection device. After receiving the reporter's report, the property owner repaired the elevator and made door-to-door publicity to dissuade the decoration owners from taking good care of the elevator to avoid greater hidden dangers. At the same time, the property side told reporters that there is no quality problem with the elevator.

Residents take photos of elevator shutdown

It has only been more than a year since I moved in, and the elevators in the new residential area have repeatedly stopped.

On March 16, Mr. Li, who lives in Phase 2 of Hongxing Tianbo Community, Yangluo, Xinzhou District, Wuhan City, reported to the extreme eye news hotline that he had just moved into the community for only one year when he found that the elevators in the building had stopped running many times, which greatly affected the travel of residents.

Mr. Li introduced to the extreme news reporter that the residential area will be handed over in mid-March 2021, with a total of 19 buildings, each with 21 floors, 6 households on each floor, and a total of 3 elevators. At present, most of the owners have not moved in. According to his visit, the No. 2 building where he lives has only moved into more than 10 families.

"According to common sense, with only a few households, the operating load of the three elevators is not large, but it is strange that one of the elevators often stops running." Mr. Li said that the impact on travel is not the most worrying thing for him. After all, this is the case with the new elevator, which makes him question the quality of the elevator.

Screenshot of Resident WeChat Group

The extreme eye news reporter saw in the community owners that many residents reflected similar problems with Mr. Li. most of the failed elevators did not start after pressing the up and down keys, and the keys went out automatically soon. The reporter saw from the photos taken by some owners that after pressing the elevator up button, the word ICE appeared on the screen, but the elevator did not operate at all. "We found the relevant information, ICE appeared is the elevator suspended service." Ms. Zhu, who lives on the 10th floor of a building, said.

Mr. Liu, who also found frequent elevator failures, showed photos and videos of the elevator shutdown when he went up and down the stairs. The reporter saw that when he lived on the 8th floor for several days, he encountered the elevator shutdown without reason. "I have only been living in for 10 months and have encountered this situation more than 20 times." Mr. Liu said anxiously that with the increase of residents, whether the elevator will have greater hidden dangers. "I hope the property company will find out the reason as soon as possible so that the residents can live at ease."

Property timely maintenance, explain the elevator no quality problems

What makes some residents dissatisfied is that every time the elevator fails, they will report to the property. It takes a long time for the property to send someone to repair it, sometimes even a week. "On the 16th, one of the elevators in the two buildings and one unit where I lived stopped running again, and no one came to repair it that day." Mr. Li said helplessly.

The reporter immediately contacted Ms. Liu, the property manager of Hongxing Tianbo Community Phase 2. Ms. Liu told the reporter that the elevators in the community did occasionally fail.

"Because we are a new residential area and have just handed over the house for more than a year, now the owners are decorating their houses and need to transport a large amount of home decoration materials. When the materials are transported upstairs by elevator, some decoration workers will block the elevator door with articles to facilitate the transportation of materials, causing the elevator to stop in one place for a long time and trigger the automatic stop operation device. Therefore, the elevator often fails to operate."

Screenshot of Resident WeChat Group

In addition, Ms. Liu also told reporters that every time residents reported that the elevator stopped running, the property would contact professionals for on-site maintenance as soon as possible. However, many maintenance personnel arrived at the scene and found that the elevator was stopped due to man-made blocking of the elevator door, and the elevator resumed operation soon after the articles blocking the door were removed. "We are also very helpless in this situation. Although we often come to dissuade the decoration workers and ask them not to block the elevator door for a long time, the effect is very little. We can only let the property staff often come to inspect and ask them not to transport too many materials at one time, so as to avoid too long handling time in and out of the elevator."

At the same time, Ms. Liu also admitted that some of the reasons for the suspension of the elevator is due to the failure of the elevator itself. "After the two elevators stopped running as reflected by Mr. Li, we sent maintenance personnel to check on them and found that they were caused by damage to individual parts, which could be repaired immediately after the parts were in place." Ms. Liu also said that after the property company checked, the failure of the elevator in the community was only an accidental phenomenon, and there was no quality problem.

On the morning of March 20, Mr. Li called the extreme eye news reporter to reveal that the two failed elevators had been repaired on the evening of the 19th. "Thanks to the timely help of the reporter, eliminate the hidden dangers of the elevator, and also solve a heart disease of our residents."

Article source: extreme eye news

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